After the police left, my wife went to the District Consumer Forum at Cauvery Bhavan, on KG Road. There she met the concerned person, and presented her complaint as well as a copy of the FIR. We had not made the complaint in the correct format, and we need to make a payment of Rs. 100 by draft. So we have to rework the complaint and go back to meet this person tomorrow.
Next she went to meet someone at KMF, at Diary Circle. She met the Marketing Manager who was extremely helpful and listened to her. He said that this milkshop comes under the Yelankha Mother Diary and immediately faxed them about this issue. He also inquired with someone in his office about this particular milkman. Now here's the first piece of good news. Seems the other person knew about this milkman and that he had been rude with other consumers in the past and especially women. Seems that he had been beaten up before by a crowd, perhaps a month ago. If this is true, then this is our strongest evidence yet. In any case, the Marketing Manager immediately started an inquiry into the history of this milkman. He also directed my wife to meet the Managing Director of KMF.
The MD was also extremely helpful and receptive. He expressed his happiness that at least someone had taken the trouble to complain. He said that he knew that his agents were causing trouble, were mistreating customers, were overcharging, but he could not do anything since nobody complained. He also assured my wife his full cooperation into the investigation and said that he would help the police. He said he'll send a person from Amul to the neighbourhood to make inquiries, to go to the shop and talk to the milkman like a ordinary customer, etc.
So the KMF angle is currently our strongest angle right now. Today evening we have another meeting with the police and we will inform the police about what we learnt from KMF and put the police in touch with the KMF officials.
Next we are planning on talking to an advocate from Alternate Law Forum. Seems they have an excellent track record in dealing with such issues and would be glad to help. Time to engage a lawyer and get legal counsel. The person at the Consumer Forum advised us to sue for monetary damages since my wife suffered deep mental agony and trauma. So we will ask the lawyer's opinion about the same. We are not interested at all in monetary damages. Still, if it makes the case stronger, why not?
Read Fight for your rights! - Update 5.