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Monday, April 24, 2006

Indian Airlines shows spine

I travelled from Bangalore to Mumbai by Indian Airlines a couple of days ago. The flight was delayed by 15 minutes, and the passengers were getting restless. The flight was full, but still it wasnt taking off. People were badgering the air hostesses. Finally we realized what was holding up the flight when a foreigner hurried in and took his seat.

I got such a surprise when the head air hostess came up to this gentleman and gave him a smart dressing down for delaying the flight. She told him that everybody was already seated and he was the only one missing. They were looking for him all over, and he was simply not to be found. The gentleman in question had nothing to say in rebuttal.

I applaud IA for taking the trouble to wait for ONE passenger and only then leaving.
And I applaud the lady for having the guts to berate a passenger for being late, and a firang at that.


Anonymous said...

Hmm... no its a policy decision to wait for late customers... and if such a decision is taken then the flight attendants have no business to berate the late customer. Graciousness is the key.

Naveen Mandava said...

Is it a policy decision? Interesting!